Do your best to find the answer before forwarding something, especially if you are forwarding to someone you know has a lot on their plate. 


Staff  Directory: https://www.birds.cornell.edu/home/staff-directory/#all


Membership questions (am I a member, change of address, payment issues, etc): clomembership@cornell.edu 


Questions about online courses: Lee Ann Van Leer, birdacademy@cornell.edu

-Instead of forwarding, go to the “group” field, and switch to “Bird Academy” (Not Bird Academy Pro!)


FeederWatch data entry, problems with FeederWatch account: feederwatch@cornell.edu

    Feeder-based questions haf49@cornell.edu

    Time limited help with accounts and submissions: aj47@cornell.edu 



NestWatch data entry, problems with NestWatch account: nestwatch@cornell.edu

Bird Cams: birdcams@cornell.edu


YardMap/Habitat Network: this program is no longer running, but some parts are, see canned message. 

K-12,  Focus Cards, K-12 education webinarsk12lab@cornell.edu

Typos/wrong information on All About Birds: Victoria Campbell, vmc24@cornell.edu


Birds of North America Defunct. For this, HBW, and other “Birds of” products such as Birds of the Neotropics, see Birds of the World


Birds of The World: support@birdsoftheworld.org 

Laura Kammermeier: lmk25@cornell.edu for time limited emergencies

To move a ticket in freshdesk, select “Birds of the World” from the Group dropdown


Merlin questions you can't answer (please check long list of canned messages first): merlinhelp@cornell.edu 

    To move a ticket in freshdesk, select “Merlin” from the Group dropdown.


eBird questions you can't answer (search their help page first): ebird@cornell.edu

    To move a ticket in freshdesk, select “Ebird” from the Group dropdown


Cornell Lab Publishing Group (questions about coloring books, puzzles other books we publish): Jill Leichter jhl8@cornell.edu 


Pertaining to planned giving, estate planning: Liz Kinast, ec63@cornell.edu


Golden Wing Society member contact Erin Pierceeep62@cornell.edu 


Anything having to do with whales, elephants or the Bioacoustic Research Program: Tish Klein, mk367@cornell.edu 


Issues with/orders for the Master or Essential Set of Bird Sounds of North America: Matt Meddler - 


Macaulay Library permissions to use media:  Matt Metler, mdm2@cornell.edu or Vanessa Powell, vcp9@cornell.edu

To move a ticket in freshdesk, select “Macaulay Library” from the Group dropdown


Any weird question about bird behavior or anatomy (that you can't find info about in BNA), bird ID you can't get or are unsure of, or crows (especially crows in Ithaca): Kevin McGowan: kjm2@cornell.edu 


Bringing a school group to the Lab, or a group for an educational or recreational visit: Jenny Smith jls39@cornell.edu 


Booking the space for an event (Cornell group or outside group): Olivia Hathaway: ogt3@cornell.edu 


General Questions about the Visitor Center: Mary Winston mew73@cornell.edu 


Raven Software questions: raven_support@cornell.edu 

 

Animal Disease Questions: Krysten L. Schuler at the Vet School: ks833@cornell.edu


Speaker requests to Sarah Wagnerskw67@cornell.edu, after you’ve sent the canned message for “speaker requests.” When they fill this out and send it back, then send to Sarah. If she is on leave, fill out the speaker request spreadsheet, look for a good fit on this spreadsheet and email them: https://docs.google.com/spreadsheets/d/1wPJdhk5KAPT3At_2AI5ECKS4u3KQ5vmyaSetW46g2bY/edit?usp=sharing Keep track of this and if you get no response, consider CLO-L


Questions from the media: Pat Leonard: pel27@cornell.edu



BirdNET questions: Tish Klein, mk367@cornell.edu



Young students interested in our Young Birders Program: Jessie Barry: jb794@cornell.edu



Undergraduate Students: Irby, but only if they are well-vetted, don't send him everyone: 
ijl2@cornell.edu



Interested Graduate Student: see canned message, encourage them to do some research on faculty they'd want to work with and contact them. 


Logo requests- Janet Menninger: jmm737@cornell.edu


Land Trust Information or Development Sarah Barker: sb65@cornell.edu 


Advertisement in Living Bird or on AAB Susana Lawson svl22@cornell.edu  


Product placement or Product partnerships Justin Cleveland jbc258@cornell.edu 


Issues with Hubspot Campaign emails Pete Kopp, Alex Chang, Bobby Stickel 


Visitor Center Events cloeventsales@cornell.edu